Privacy Policy

Section 1

Overview

This Privacy Policy applies to all users of the rajabajee platform, including visitors who browse without registering and registered players who actively use our games and services. By using rajabajee, you agree to the collection and use of your personal data as described in this policy.

Rajabajee is the data controller for all personal information collected through this platform. We are responsible for deciding how and why your data is processed. If you have any questions about how rajabajee handles your personal data, you can contact us at any time using the details in Section 12.

We do not sell your personal data to third parties. We do not use your data for purposes beyond what is described in this policy. Rajabajee collects only the data that is necessary to operate the platform, process payments, verify your identity, and comply with applicable legal obligations.

Your Data, Your Rights

Rajabajee is committed to handling your personal information with care and transparency. This policy is written to be readable — not to hide anything. If something is unclear, contact our support team and we will explain it in plain language.

Section 2

Data We Collect

Rajabajee collects personal data in two categories: information you provide directly, and information collected automatically when you use the platform. Below is a breakdown of what we collect and why.

Data Type	Examples	Purpose
Identity Data	Full name, date of birth, national ID	Account verification, age check, KYC compliance
Contact Data	Mobile number, email address	Account communication, support, security alerts
Financial Data	bKash/Nagad number, transaction history	Payment processing, withdrawal verification
Technical Data	IP address, device type, browser, OS	Security, fraud prevention, platform optimisation
Usage Data	Games played, bet history, session duration	Responsible gaming monitoring, platform improvement
Communications Data	Support chat logs, email correspondence	Dispute resolution, quality assurance

Rajabajee does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required for responsible gaming purposes — for example, if you voluntarily disclose a gambling-related health concern when requesting self-exclusion.

Section 3

How We Collect Your Data

Rajabajee collects your personal data through several channels. Understanding how data reaches us helps you make informed decisions about what you share.

Directly from you during account registration, identity verification, or when contacting support.
Automatically when you use the platform — through cookies, server logs, and analytics tools that record technical and usage data.
From payment processors such as bKash and Nagad, who share transaction confirmation data with rajabajee to verify deposits and withdrawals.
From identity verification providers when you submit documents for KYC (Know Your Customer) checks.
From fraud prevention and security services that help rajabajee detect suspicious activity on the platform.

Third-Party Data Sources

When rajabajee receives data from third-party providers such as payment processors or identity verification services, we only use that data for the specific purpose it was shared — payment confirmation or identity verification. We do not use it for marketing or any unrelated purpose.

Section 4

How We Use Your Data

Rajabajee uses your personal data only for legitimate purposes directly related to operating the platform and fulfilling our obligations to you as a player. We do not use your data for purposes that are incompatible with the reasons it was originally collected.

To create and manage your rajabajee account and verify your identity.
To process deposits and withdrawals via bKash, Nagad, and Rocket.
To provide customer support and respond to your queries or complaints.
To monitor gameplay activity for responsible gaming purposes and apply limits where necessary.
To detect, investigate, and prevent fraud, money laundering, and other prohibited activities.
To comply with applicable legal and regulatory obligations, including anti-money laundering requirements.
To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
To improve the rajabajee platform based on aggregated, anonymised usage data.
To send promotional communications, but only if you have opted in to receive them.

Marketing Communications

Rajabajee will only send you promotional messages if you have explicitly opted in during registration or through your account settings. You can opt out at any time by updating your communication preferences in your account or by contacting our support team.

Section 5

Sharing Your Data

Rajabajee does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

Payment processors (bKash, Nagad, Rocket) — to process your deposits and withdrawals. These providers handle your financial data under their own privacy policies and security standards.
Identity verification providers — to confirm your identity and age as part of our KYC process. Documents submitted for verification are handled securely and not retained beyond the verification period.
Fraud prevention and security services — to protect the platform and all players from fraudulent activity. These services may process your technical data such as IP address and device fingerprint.
Legal and regulatory authorities — where rajabajee is required by law to disclose information, for example in response to a court order, regulatory investigation, or anti-money laundering reporting obligation.
IT and platform service providers — companies that help us operate the rajabajee platform, such as hosting providers and analytics tools. These providers are contractually bound to process your data only on our instructions.

International Data Transfers

Some of rajabajee's service providers may be located outside Bangladesh. Where your data is transferred internationally, we ensure that appropriate safeguards are in place to protect your information to the same standard as required under applicable data protection principles.

Section 6

Cookies

Rajabajee uses cookies and similar tracking technologies to make the platform work properly, remember your preferences, and understand how players use the site. A cookie is a small text file stored on your device when you visit a website.

Cookie Type	Purpose	Can Be Disabled?
Essential Cookies	Keep you logged in, maintain session security, enable core platform functions	No — required for the platform to work
Analytics Cookies	Understand how players navigate the platform so we can improve it	Yes — via cookie preferences
Preference Cookies	Remember your language, display settings, and other preferences	Yes — via cookie preferences
Security Cookies	Detect and prevent fraudulent activity and unauthorised access	No — required for platform security

You can manage your cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core rajabajee platform, but some features such as saved preferences may not function as expected.

Section 7

Data Retention

Rajabajee retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods below reflect our standard practice.

Account data is retained for the duration of your active account plus 5 years after account closure, to comply with anti-money laundering record-keeping requirements.
Transaction records are retained for a minimum of 5 years from the date of the transaction.
Identity verification documents are retained for 5 years after account closure or the end of the business relationship.
Support communications are retained for 2 years from the date of the interaction.
Technical and usage data collected via cookies and analytics is retained for up to 13 months.

When your data is no longer required, rajabajee will securely delete or anonymise it. Anonymised data — which cannot be linked back to you — may be retained indefinitely for statistical and platform improvement purposes.

Why We Keep Data After Account Closure

Regulatory requirements, particularly anti-money laundering laws, require rajabajee to retain certain records for a minimum period after the end of a business relationship. This is a legal obligation, not a choice. We do not use retained data for any active purpose once your account is closed.

Section 8

Data Security

Rajabajee implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices are reviewed and updated regularly to keep pace with evolving threats.

All data transmitted between your device and rajabajee is encrypted using TLS (Transport Layer Security).
Passwords are stored using industry-standard one-way hashing — rajabajee staff cannot see your password.
Access to personal data within rajabajee is restricted to staff who need it to perform their job functions.
Payment data is handled by PCI-DSS compliant payment processors — rajabajee does not store full payment credentials on its own servers.
We conduct regular security assessments and penetration testing to identify and address vulnerabilities.
Two-factor authentication is available for all player accounts and is strongly recommended.

In the Event of a Data Breach

If rajabajee becomes aware of a data breach that is likely to affect your rights or freedoms, we will notify you as quickly as possible and take immediate steps to contain the breach and minimise its impact. We will also notify relevant authorities as required by applicable law.

Section 9

Your Rights

As a rajabajee player, you have rights over your personal data. These rights are not automatic in every situation — some are subject to legal exceptions — but rajabajee will always respond to your request and explain clearly if a right cannot be exercised in a particular case.

Right to Access

Request a copy of the personal data rajabajee holds about you.

Right to Rectification

Ask us to correct inaccurate or incomplete personal data.

Right to Erasure

Request deletion of your data where there is no legal basis to retain it.

Right to Restriction

Ask us to limit how we process your data in certain circumstances.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to processing based on legitimate interests, including direct marketing.

To exercise any of these rights, contact the rajabajee support team with your request. We will respond within 30 days. In some cases we may need to verify your identity before processing your request.

Section 10

Minors

Rajabajee is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered on rajabajee or provided us with personal data, please contact our support team immediately.

Upon receiving a verified report that a minor has registered, rajabajee will immediately suspend the account, delete the associated personal data to the extent permitted by law, and return any deposited funds to the payment source. Any gameplay activity conducted by a minor will be voided and any associated winnings will be forfeited.

Protecting Young People

Rajabajee uses age verification checks during registration and may request additional documentation at any time. If you are concerned about a young person's access to online gambling, please visit our Responsible Gaming page for guidance and tools.

Section 11

Changes to This Policy

Rajabajee may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and notify registered players via email or an in-platform notification where appropriate.

We encourage you to review this policy periodically. Your continued use of rajabajee after any changes to this policy constitutes your acceptance of the updated version. If you disagree with any changes, you may close your account by contacting our support team.

Stay Up to Date

The date at the top of this page always shows when the Privacy Policy was last revised. Bookmark this page and check back periodically to stay informed about how rajabajee handles your personal data.

Section 12

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rajabajee handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

Privacy Contact Details

Email: [email protected]
Support Email: [email protected]
Live Chat: Available 24/7 from your rajabajee account dashboard.
Average response time: under 2 minutes via live chat.

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